Intro To The Shop!
Return Policies
Returns & exchanges
We gladly accept returns and exchanges of most items.
NO RETURNS ON DOORKNOB ESCUTCHEONS. Exchanges only!
- Be sure to measure your lockset before ordering.
Each escutcheon has a detailed list of all the measurements to determine if these will fit your application. We have also provided a few short videos to help make it simple to measure for these. If you have any questions on fitment, please message us PRIOR to ordering and we will be happy to assist in determining if the item will fit. 100% of prior returns on escutcheons are due to the customer's failure to measure.
Contact us within: 14 days of delivery. Beyond 14 days there will be a 15% restocking fee on returns.
Ship items back within: 30 days of delivery. Returns not accepted after 30 days.
We do not accept cancellations
Please contact us if you have any problems with your order.
The following items CAN NOT be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
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Custom or personalized orders
Conditions of return
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Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. (damages caused during return shipping due to the customer not repackaging and packing the items as they arrived) The customer will be billed accordingly.
